Platform and professional services
Contact hello@sytance.com for a product demonstration, commercial or procurement enquiry, partnership discussion, or professional cybersecurity service.
When you first contact us, briefly describe your organisation and product or portfolio. Tell us what you need to achieve, the relevant regulatory framework, standard or market, the current stage, and any assessment or release date. Do not send confidential technical material until an appropriate channel and handling arrangement have been agreed.
Customer support
Existing customers can contact support@sytance.com for account access, billing status, workspace operation, exports, and technical support.
Include the affected workspace or feature, what you expected, what occurred, when it occurred, and any safe reproduction steps. Screenshots or request identifiers can help, but passwords, authentication tokens, private keys, and unnecessary personal data must not be included.
Privacy, security, and legal
- Privacy enquiriesPersonal-data questions, direct-marketing opt-outs, data-rights requests, and customer privacy requirements.
- Security vulnerabilitiesUse the Vulnerability Disclosure Policy for suspected vulnerabilities and coordinated disclosure.
- Legal noticesFormal legal correspondence concerning Sytance Technologies Limited or the Sytance service.
How enquiries are handled
We pass enquiries to the relevant team. We may ask for information needed to verify your identity, find an account or record, reproduce a technical issue, or understand your business requirements.
Security reports follow the response targets in the Vulnerability Disclosure Policy. Privacy requests are handled according to the applicable law and our role in relation to the data. Any binding commercial support time applies only where it is stated in a customer agreement.
Company information
Sytance is developed and provided by Sytance Technologies Limited (序衡科技有限公司), a technology company focused on product cybersecurity.
